Draft for attorney review
Terms of Use
1. About these terms
These Terms of Use apply to Rolla, operated by [Company name] (Pty) Ltd ("Rolla", "we"). By creating an account you agree to them.
2. Who can use Rolla
You must be 18 or older. One account per person.
3. What Rolla is and is not
Rolla lets commuters report and praise how minibus taxis are driven and maintained, identified by registration plate only. Rolla is not an emergency service and is not linked to the police or any traffic authority. In danger, call 10111 or 112 first. Reports are opinions from other users and may be wrong.
4. Your reports
Report only what you saw yourself, honestly and accurately. Identify vehicles by plate only. Never include a driver's or anyone's name, phone number, photo or other personal details. No false, malicious, retaliatory or coordinated reports. False statements can be defamatory and you may be personally liable for them. Never use Rolla to locate, follow, confront or harm any person.
5. Moderation and limits
Every report is logged and checked before it is published. We may delay, hold, ask for more detail on, or remove any report. You can submit up to 5 reports per day and one report per plate every 24 hours. A plate's rating only appears after 3 reports from 3 different accounts within 30 days.
6. Licence
You give us a non-exclusive, royalty-free licence to store, moderate, aggregate and display your reports in Rolla. We never show your identity with a report.
7. Not allowed
Scraping or automated access; multiple accounts or evading a suspension; trying to identify other users or access data you are not entitled to.
8. Suspension
We may suspend or close accounts that break these terms. Appeal by emailing support@rolla.taxi.
9. Disputes about a vehicle
Vehicle owners and operators may dispute reports using the complaint form. We review disputes and may remove or correct reports.
10. Liability
Rolla is provided as is. To the extent the law allows, including the Consumer Protection Act where it applies, we are not liable for losses arising from reports made by users or from your use of Rolla.
11. Law
These terms are governed by the laws of the Republic of South Africa.
12. Contact
support@rolla.taxi
13. Rolla-Rands
Rolla-Rands are loyalty points, not money. They have no cash value, are personal to your account and cannot be transferred, sold or exchanged for cash. We may reverse or forfeit points earned through invalid, fraudulent or automated activity, including removed reports and self-referrals. Reward values, rules and partners may change at any time. Redemption, when available, depends on partner availability.